Contact us

Where my battery will be shipped from?

• From our local warehouse or International Warehouse. More informaiton >>

How do you test laptop battery?

• Step 1. Use our big data analysis to check if the customer has purchased the correct battery.
• Step 2. Check the battery's appearance and interface.
• Step 3. Test the battery's charge and discharge function with a professional laptop battery charging instrument.
• Step 4. Charger the battery to 100% and recharger to 0% to get real battery's capacity.
• Step 5. Use Ev2300 to check voltage difference of each goroup battery cells.
• Step 6. Charger battery power more than 30%.
• Step 7. Package battery carefully and send it out.

How do you test laptop ac adapter?

• Step 1. Use our big data analysis to check if the customer has purchased the correct ac adapter.
• Step 2. Check the ac adapter's appearance and interface, tips, cables
• Step 3. Connect power, Test ac adapter output Volt.
• Step 4. Use the load meter to test the output power of the adapter when it is connected to the load.
• Step 5. Test the output noise and protection of the adapter with professional instruments
• Step 6. Package adapter carefully and send it out.

How to Measure the dimensions of the power adapter connector?

• Use a vernier caliper or ruler to measure the inner and outer diameter of the interface.
• Special interfaces are required to show photos or measure output polarity.

I didn't receive the tracking number of my package?

• Don't worry, you can get the tracking infromation by 1 click on our site . Click to get the tracking number >>
• If you still can't receive the email, please try to contact us with another email address. (Our email may be blocked)

The battery on your website is original or replacement?

• We have both original and replacement battery on our site. These original battery were whosaled from original factory or the market, we have tested it. just order it freeely.
• Replacement battery was offered by our battery factory partener.

What's the battery cells of these laptop batteries?

• Original battery -------- Original battery cells,
• Replacement battery cells ----------Grace A, Brand New ZhuoNeng Battery Cells.

I can't find the battery on your site, what should i do?

• There are user guide for you.
• Just show me some pictures of your original battery, we can help you find it.

I ordered a battery, but the battery model is not the same as i ordered?

• Laptop manufacturers often outsource battery manufacturing to several different Chinese companies, which results in the same battery with different models.
• Please vistied the products on ours site, make sure this battery model is compatible with your original battery model.
• If your laptop can't use this battery, please contact us freely.

The battery i received from you is just working for 1 month, it is in warranty, can i replace a new one?

• Yes, just contact our servive to get a return number, We can help you replace it for free.

Can we go to your warehouse to pick up my batteries?

• Sorry, we don't accpet local pick up orders now.

I don't like the battery, can i return it to your warehouse directly?

• No, Please contact our service to get a return number first, or your packge will be refused.
• Every email will be reply in 24 hours, if you didn't receive our email , please try to contact us with another email address.

Can you tell me your phone number?

• We have listed phone number last year, but get many Advertising Phone every day.
• We have online chat on our site, customer can contact us in time.
• Tell us your phone number in the email ,so we can call back.
• For better service, we hope every customer can contact us by email .
• Whatsapp is ok, but need contact us by email first.

Refund Procedure:

• 1. Contact our service, tell us what's happened and show some pictures as proof.
• 2. Get an RMA (return number) and return address.
• 3. Take one picture of the return package and one picture of the return invoice.
• 4. Return item back and email this 2 pictures to our service, get refund in 5 min.

Replace new item Procedure:

• 1. Contact our service, tell us what's happened and show some pictures as proof.
• 2. Get an RMA (return number), the return address and a replace order id.
• 3. Take one picture of the return package and one picture of the return invoice.
• 4. Send package back, email this 2 pictures to our service
• 5. Our service will update the status of resend order, warehouse will send a new item out.
• 6. Just wait for some days, you will recieve a new item.

Replacement Laptop Battery CE / FCC / RoHS Certification :

Our Contact Information

If you have any other question from our website, please do not hesitate to contact us, we will reply you in 24 hours.

Email:
Our office hours is 9:00 am - 6:00 pm BST

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BST Mon -Fri 7:00~11:00